One-on-one support takes time and is chargeable. However if there is a bug within the Genesis Dambuster plugin (as opposed to Beaver Builder or your theme), we’ll address it assuming you’re using one of the themes listed on our page of Standard StudioPress child themes.
Please understand that we can’t be responsible for the code in Beaver Builder. The team at Beaver Builder provide support for their plugin. However if the erroneous code is in our plugin, and you are using one of the Standard StudioPress child themes, then we will look into the problem and fix it.
If you’re using a theme that has been significantly modified, or you’ve got a 3rd party theme that is not listed on the link above, then we would charge a fee to get Genesis Dambuster working for your particular child theme.